Exchange Policy

Kindly note that all NCI products are non-refundable. While we work hard to provide you with high-quality health products, when a product exchange is necessary, all exchanges must be in their original and unused conditions, undamaged and in a resalable condition. 

You may submit an exchange request here.

All returns must reach us within 10 days from your order date for local returns and within 4 weeks from your order date for international returns. If we fail to deliver the goods on time due to unforeseen circumstances, we will contact you directly to advise on the delivery status. Besides orders that are cancelled due to the unavailability of goods, we do not accommodate any cancellation of orders once they are confirmed and submitted. Items on sale are also strictly non-refundable and non-exchangeable.

Please note that NCI Health reserves the right to refuse exchanges that do not fulfil exchange policy or for other reasons. We, therefore, advise you to reach out to our friendly staff about our products when in doubt. In addition, NCI Health reserves all rights to cancel and refuse any order that appears to be fraudulent. To protect ourselves against fraud, we may also contact our customers to perform relevant checks, such as verifying the order details. 

We will process all exchanges within 72 hours of receipt for local orders. Please note that you are responsible for the cost of return shipping. Make sure to indicate your name, address, phone number and instructions on the return package. Please send the returned items to:


NutraCeutical Ingredients Pte. Ltd.

Block 3021, Ubi Avenue 2 #01-169, Singapore 40889


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