Conditions of Use

Last updated: 31 July 2026

These Conditions of Use govern your access to and use of this website (“Website”), which is owned and operated by Nutraceutical Ingredients Pte. Ltd. (“NCI”, “we”, “us” or “our”).

By accessing or using this Website, you confirm that you have read, understood and agreed to these Conditions of Use. If you do not agree to them, please stop using the Website.

Certain sections, features, products or services on this Website may be subject to additional terms and conditions. Where applicable, those additional terms will form part of these Conditions of Use.

1. Use of Website Materials

Unless otherwise stated, all content on this Website, including text, product information, graphics, photographs, images, illustrations, videos, designs, logos, trade marks, software and other materials, is owned by or licensed to NCI and is protected by applicable copyright, trade mark and other intellectual property laws.

You may view and download one copy of materials from this Website solely for your personal, non-commercial use, provided that you retain all copyright and proprietary notices.

You must not, without NCI’s prior written permission:

• copy, reproduce, republish or distribute any Website material;

• upload, post, transmit, modify or adapt any Website material;

• use any Website material for commercial purposes;

• create derivative works from any Website material; or

• remove or alter any copyright, trade mark or proprietary notice.

Images, graphics and other materials owned by third parties may not be reproduced or used without the permission of their respective owners.

Nothing on this Website grants you any licence or right to use any intellectual property belonging to NCI or any third party, except as expressly stated in these Conditions of Use.

2. General Information

The information on this Website is provided for general informational purposes only.

Although NCI takes reasonable care in preparing and maintaining the Website, we do not represent or warrant that its content is complete, accurate, current, reliable or suitable for any particular purpose.

Product descriptions, packaging, ingredients, specifications, availability and other information may be updated or changed from time to time without prior notice. Actual product packaging and information should be reviewed before use.

3. Health and Medical Disclaimer

The information on this Website is not intended to diagnose, treat, cure or prevent any disease or medical condition and must not be regarded as medical advice or as a substitute for advice from a qualified healthcare professional.

Individual responses to products may vary. You should consult a doctor, pharmacist or other qualified healthcare professional before using a product if you:

• have an existing medical condition;

• are pregnant or breastfeeding;

• are taking medication;

• have allergies or dietary restrictions; or

• are uncertain whether a product is suitable for you.

Seek appropriate medical attention if your symptoms persist, worsen or cause concern.

Products must be used in accordance with the directions, warnings and information provided on their packaging.

4. Website Availability and Security

This Website and its materials are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, NCI does not warrant that:

• the Website will always be available, uninterrupted, secure or error-free;

• defects or errors will be corrected immediately;

• the Website or its servers will be free from viruses, malicious code or other harmful components; or

• information obtained through the Website will meet your particular requirements.

You are responsible for taking suitable precautions to protect your devices, systems and data when accessing the Website.

5. Limitation of Liability

To the fullest extent permitted by applicable law, NCI will not be liable for any indirect, incidental, special, punitive or consequential loss or damage arising from or connected with:

• your access to or use of the Website;

• your inability to access or use the Website;

• your reliance on information provided on the Website;

• any interruption, error, defect or security issue affecting the Website; or

• any third-party content, website, product or service referred to on the Website.

This includes, without limitation, loss of profits, revenue, business, opportunity, goodwill, data or anticipated savings, even where NCI has been advised of the possibility of such loss.

Where liability cannot lawfully be excluded, NCI’s liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Conditions of Use excludes or restricts any liability that cannot lawfully be excluded or restricted, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these Conditions of Use affects any statutory rights or remedies that you may have under applicable consumer protection laws.

6. Third-Party Content and Links

This Website may contain information provided by third parties or links to websites operated by third parties.

These links are provided for convenience and informational purposes only. NCI does not control, maintain or endorse third-party websites and is not responsible for their content, availability, security, privacy practices, products or services.

Your use of a third-party website is subject to that website’s own terms, conditions and privacy policies and is undertaken at your own risk.

A link to a third-party website does not imply any association, sponsorship, approval or endorsement by NCI.

7. Links to This Website

You may link to the Website in a fair and lawful manner that does not damage NCI’s reputation or suggest any form of association, approval or endorsement where none exists.

You must not:

• link to the Website from a website containing unlawful, misleading, defamatory or inappropriate content;

• frame, mirror or reproduce the Website on another website;

• use NCI’s name, logo or trade marks without prior written permission; or

• establish a link in a manner that misrepresents your relationship with NCI.

NCI may require you to remove a link to the Website at any time.

8. User Communications and Feedback

If you submit questions, comments, suggestions, ideas or other feedback to NCI, you acknowledge that such communications are not confidential unless NCI has expressly agreed otherwise in writing.

You grant NCI a non-exclusive, worldwide, royalty-free and transferable right to use, reproduce, adapt, publish and incorporate such feedback for legitimate business purposes, including improving, developing and marketing NCI’s products and services.

You should not submit confidential, proprietary or commercially sensitive information through the Website unless specifically requested by NCI through an appropriate secure channel.

This section does not affect the handling of personal data, which is governed by NCI’s applicable Privacy Policy.

9. Prohibited Conduct

You must not use the Website:

• for any unlawful or fraudulent purpose;

• in a manner that infringes another person’s rights;

• to introduce viruses, malicious code or harmful material;

• to gain unauthorised access to the Website, its servers or related systems;

• to interfere with the operation or security of the Website;

• to collect information about other users without authorisation; or

• in any manner that could damage NCI’s reputation, systems or operations.

10. Changes to the Website and These Conditions

NCI may modify, suspend, withdraw or discontinue any part of the Website at any time without prior notice.

NCI may also revise these Conditions of Use from time to time. Updated Conditions of Use will be published on this page together with the revised “Last updated” date.

Your continued use of the Website after revised conditions are published constitutes your acceptance of the revised Conditions of Use.

11. Suspension or Termination of Access

NCI may suspend, restrict or terminate your access to the Website where we reasonably believe that you have breached these Conditions of Use, acted unlawfully or interfered with the Website’s operation or security.

12. Severability

If any provision of these Conditions of Use is found to be invalid, unlawful or unenforceable, that provision will be modified or removed only to the extent necessary. The remaining provisions will continue in full force and effect.

13. No Waiver

A failure or delay by NCI in exercising any right or remedy under these Conditions of Use does not constitute a waiver of that right or remedy.

14. Governing Law and Jurisdiction

These Conditions of Use are governed by the laws of the Republic of Singapore.

You agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in relation to any dispute arising from or connected with these Conditions of Use or your use of the Website.

15. Contact Us

Questions regarding these Conditions of Use may be directed to NCI through the contact details provided on the Website.

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