Dear Customers,
It has come to our serious attention that counterfeit Recogen Gold products are currently circulating in the Malaysian market.
Your health and safety are our highest priority. These counterfeit products contain unknown ingredients and differ noticeably in appearance from our genuine Recogen gold. We strongly urge you to exercise extreme caution when purchasing from any non-authorised source. In particular, please be wary of prices that appear unusually low, as they are a common indicator of fake goods.
For customers in Singapore, please purchase only from our official stores and authorized resellers listed on our website: https://nci-health.com/pages/authorised-resellers-singapore
For customers in Malaysia, ensure that your Recogen Gold box carries the NPRA-approved hologram sticker, which verifies its authenticity.
We have formally reported this matter to the relevant Malaysian authorities and will continue to provide updates as investigations progress. At the same time, we are actively working to prevent any further incidents and strengthen the protection of our customers.
Malaysia:
Our sole official distributor is Roots Basic Sdn Bhd. For a complete list of authorized stores, please visit: www.recogen.com.my
Philippines:
Our sole official distributor is Nurturemed Pharma. (https://mypharma.ph/products/collagen-hydrolysate-with-calcium-lactate-recogen-30s).
Your vigilance and continued trust in Recogen are greatly appreciated. Please contact us immediately if you encounter any suspicious products or sellers. If you have consumed the fake product, please stop consuming immediately and report to the selling platform and/or local authorities.
Thank you for your attention and cooperation.
Yours sincerely,
Chris Lim
