Welcome to the NCI Community
The NCI Community is a loyalty programme that celebrates your dedication to health. Be pleasantly surprised to receive a cascade of joyful benefits as you journey through four loyalty tiers - Contacts, Friends of NCI, Buddy of NCI, and Family of NCI.
Enjoy benefits as an NCI member when you shop at the NCI Flagship stores or the NCI website (www.nci-health.com). It's our way of saying thank you for being a valued member of our NCI Community.
NCI Community Tier
What are the various NCI tiers and how do I progress to each tier?
Contact- No spending required
Friends of NCI- minimum one purchase within 365 days
Buddy of NCI- minimum spend of $800 within 365 days
Family of NCI- minimum spend of $1500 within 365 days
When does my membership tier cycle start and end?
Your tier cycle starts when you sign up as an NCI Community member and runs for 365 days until you progress to a higher tier. If there is an upgrade in the membership tier, the new tier will be extended for another 365 days from the upgrade day.
Example,
I spent $500 and is allocated to the Friends of NCI tier in March 2024. My tier cycle should end in Mar 2025, assuming there isn’t any tier upgrade in the next 365 days.
Original Tier cycle: Mar 2024 to Mar 2025 under Friends of NCI
However, in Sep 2024, I made another purchase, which increased my cumulative spend, resulting in a membership tier upgrade. The new tier cycle is now extended for another 365 days from Sep 2024, assuming there isn’t any tier upgrade during the next 365 days.
New Tier cycle: Sep 2024 to Sep 2025 under Buddy of NCI
How do I maintain my tier status?
To maintain your tier status, spend the corresponding amount for each tier within 365 days from the date you joined.
Buddy of NCI: Spend a minimum of $800 and more in the last 365 days
Family of NCI: Spend a minimum of $1500 and more in the last 365 days
If the spending falls below the minimum spending requirements, your tier status will be adjusted based on the amount you spent with us in the last 365 days.
When will my tier status be downgraded?
Contacts/ Friends of NCI: There will not be any downgrade for this tier, regardless of spending
Buddy of NCI: Your tier status will be adjusted to Friends of NCI when spending falls below $800 in the last 365 days
Family of NCI: Your tier status will be adjusted to Buddy of NCI when spending falls below $1500 in the last 365 days
What happens when my tier status is being downgraded?
Nothing! You can still enjoy benefits in the other tiers! Your points also remain as you move down the tier.
NCI Points
How to check my NCI points?
Follow the steps here to check your NCI points via the NCI Health web app.
How do I earn NCI Points?
NCI points are complimentary for NCI members who purchased from the NCI Flagship store and NCI website.
Members from the Contacts, Friends of NCI and Buddy of NCI tiers earn 1 point for every dollar spent.
For members from the Family of NCI tier, you earn 1.2 points for every dollar spent. Note that the points will be rounded down to the nearest point. When you spend $64, $64 x 1.2 points = 76.8 points, you will receive 76 points.
Purchases made in the month of March do not qualify for the NCI Point System.
What can I use my NCI points on?
Redeem your NCI favourites with the NCI points earned. Click here for the product redemption list.
When does my NCI points expire?
All NCI points expire 24 months from the day they are earned, regardless of tiers.
Example:
May 2020- earned 340 points
Aug 2020- earned 256 points
In Apr 2022, members have 596 points available for use.
By May 2022- 340 points earned 24 months ago will expire.
By Aug 2022- 256 points earned 24 months ago will expire.
Earn Points Online
How to earn points online if I am an existing member and do not have an online store account?
Please sign up for a new online store account using the email address registered in your NCI membership.
If unsure about the email address, you may update or modify your email address under "My Profile" via nci-health.eber.co or chat with us for further assistance.
How to earn points online if I am an existing member with an online store account?
Please ensure that the email address used in the online store account is the same as the one registered in your NCI membership.
If unsure about the email address, you may update or modify your email address under "My Profile" via nci-health.eber.co or chat with us for further assistance.
How to earn points online if I am a new customer without an online store account or an NCI membership?
You may sign up for a new account on the website, and the system will automatically create an NCI membership account using the same email address for you.
NCI Rewards
What's the difference between the Online store Rewards and Instore Rewards?
Instore Rewards are exclusive to in-store redemption, while Online Rewards can only be redeemed using unique codes on www.nci-health.com.
You may use your NCI points to redeem any rewards depending on your preferred method of shopping.
Is there any expiry date for my rewards?
The rewards have no expiry date, but the points used to redeem them do expire 24 months from the day they are earned.
How to redeem NCI products using my NCI points when placing orders online?
Follow the steps here to redeem NCI products with your online orders. Chat with us if you need help with the product redemption.
Birthday Month Rewards
Contact of NCI
If you are a newly sign-up member*, you will receive a selected gift with a minimum spend of $384 during your Birthday Month.
You may opt for a higher-value product by paying the price difference. As for a product of a lower value, you can redeem it at no cost, but note that we will not refund the price difference.
* Newly sign-up member does not have any purchase history with us
Friends of NCI
If your membership tier is “Friends of NCI”, you will receive a selected gift with a minimum spend of $256 during your Birthday Month.
You may opt for a higher-value product by paying the price difference. As for a product of a lower value, you can redeem it at no cost, but note that we will not refund the price difference.
Buddy of NCI
If your membership tier is “Buddy of NCI”, you will receive a selected gift with a minimum spend of $256 during your Birthday Month.
Additionally, you will earn 1.5 points for every dollar spent during your Birthday Month (except Mar).
You may opt for a higher-value product by paying the price difference. As for a product of a lower value, you can redeem it at no cost, but note that we will not refund the price difference.
Family of NCI
If you are a member of the “Family of NCI” tier, you will receive a gift of your choice with a minimum spend of $256 during your Birthday Month.
You can choose any one of the NCI products as your birthday gift without any top-up.
How to place an online order with my Birthday month reward?
Follow the steps here to claim your birthday month reward with your online orders. Chat with us if you need help claiming your Birthday month reward online.
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